Click the buttons and questions below to find the answers to our most frequently asked questions


What is an NVQ?


An NVQ (National Vocational Qualification) is a work-based qualification designed to demonstrate that a person has suitable skills, knowledge and understanding to carry out the tasks associated with their job role.


How are NVQ's Achieved?



Prior to your induction, you will be required to complete the Centre Registration Document and Self-Evaluator and return to the centre with copies of your training certificates and CV. This will allow your assessor to ascertain the correct qualification for you and following a short discussion over the phone, register you for the qualification with the Awarding Organisation.



The learner will be required to attend a centre induction either as an individual or as part of a group of employees from the same company at a location to suit the employer. This will normally be at the Head Office or in some cases at a suitable venue on site. We will always encourage the presence of the Learners Line Manager so that they have a full understanding of the process that the Learner will be undertaking. The following activities will be undertaken;

  • Presentation on process and requirements, introduction into the qualification.

  • Conduct a short-recorded interview and undertake a SWOT analysis

  • Review of the Self Evaluator with a recorded interview between the Assessor and the Learner

  • Raise and agree an action and Assessment plan with each learner

  • Confirmation of the Learner(s) registration with Awarding Organisation, (copy given to Learner)

  • An assessment plan will be agreed and raised identifying evidences to be collected & supplied



The first visit will be undertaken in the Learner(s) workplace. During this visit, the following activities will be undertaken;


  • Review of Assessment Plan with the Learner

  • Collection of evidences not already sent

  • Observation of workplace activity

The duration of this visit will normally be 4hrs, dependent on the individual Learner(s)

Further visits to the learner’s workplace will be conducted every 6 to 8 weeks. Between visits, the Learner(s) will be expected to collate, collect and email evidences to the assessor for assessment. This will reduce the downtime for the Learner during further visits to site.

The Learner(s) will also need to organise observation opportunities, tours of the workplace, training sessions delivered and meetings etc. to allow the assessor the opportunity to see the Learner(s) conducting their normal site activities. The Learner(s) will also need to arrange for their line Manager to provide a recorded witness testimony.


Final Visit.


The final visit to site will be conducted once all evidence has been collected and assessed. The Learner will then be required to attend a Professional Discussion with the Assessor to demonstrate their knowledge and understanding of the qualification and their working practices. Once this has been completed and a witness testimony obtained, the Learner will be signed off as “Competent” against the National Occupational Standards.


Sign off and Certification


Upon completion of the portfolio, the Centre IQA will undertake a quality check to ensure that centre procedures and processes have been followed, and the evidence has been assessed and referenced correctly by the assessor. The Certificates will then be applied for and issued to the Company.

Scanned copies of the certificates will be emailed to the learner together with a feedback questionnaire.

All original certificates are issued to the Company.


What level NVQ do I need?


Your job role and which CSCS card you require will depend on which Level NVQ you need.

In order to gain your skilled workers card you will need to do the Level 2 NVQ Diploma in Floorcovering Occupation 


For any other CSCS cards you will need one of the NVQ's below:

  • Level 3 NVQ Diploma in Occupational Work Supervision

  • Level 3 NVQ Diploma in Construction Contracting Operations

  • Level 4 NVQ Diploma in Construction Site Supervision

  • Level 6 NVQ Diploma in Construction Site Management

  • Level 6 NVQ Diploma in Construction Contracting Operations Management

  • Level 7 NVQ Diploma in Construction Senior Management


How much does the NVQ cost?


The cost of your NVQ will be based on the Level required, and this will be discussed with you or the Company.

Payment plans may be available for self funded learners.


Can I get funding for my NVQ?


There is currently no funding for Work based learning or the levels of the qualifications we offer. If your Company is "in scope" with the CITB and you pay the CITB levy, you may be eligible for a grant. 


What units will be covered?


The units covered will be dependant on your required qualification. Qualifications are made up of Mandatory units and optional units. You will need to achieve all units required as detailed on the appropriate Rules of Combination, this will be discussed with you in detail at your induction. Please see our qualifications page for more detail on the units.


How long will it take to complete?


Dependant on your time allocation, and the level of qualification undertaken, the process could be between 3 and 18 months. As a guide;

L3 - 3 to 6 months

L4 - 6 to 9 months

L5 - 6 to 12 months

L6 - 6 to 12 months

L7 - 12 to 18 months


Can I fail my NVQ?


No - If you have not provided enough evidence your assessor will guide you to find any additional evidence needed. If you haven't provided the correct evidence, again we will assist in helping you find something more appropriate.

Your NVQ can only be achieved through the demonstration of your skills. You will either be competent at the tasks you are doing or not yet competent. If your assessor believes your skills don't meet the national standards, we can guide you through your development and highlight the areas that you will need to be involved with to be able to generate the naturally occurring evidence required.


Do I need to attend the training centre?


No. NVQs are an assessment of your current competence in your workplace. We will visit you in your workplace to assess you at work.


When will I meet my assessor?


As soon as the initial documentation is completed, fees paid and you have been registered for your qualification, your assessor will contact you to arrange a visit to your work place. This will be with 2 to 4 weeks after payment has been received.


Which CSCS card do I need?


Depending on what qualification you are undertaking and whether or not you have completed will depend on which CSCS card you need.


Please take a look at our CSCS Cards page for information 


Why do I need a CSCS card? 


CSCS cards prove that you are competent and qualified to do the job. They can also improve business as customers can see that you/your staff are qualified and therefore good at your job.


How do I apply for my card?


You can apply for your CSCS card by phone or by downloading their application form online.


Please visit www.cscs.uk.com for more information.


How much does it cost for my CSCS card?


The current cost for a CSCS card is £36


Which Health & Safety test do I need to sit to get my card?


To apply for a CSCS card you must have passed the CITB Health safety and environment Test within the previous two years. 

Exemptions to taking a CITB Health, Safety & Environment test apply if you have achieved the applicable construction related NVQ or SVQ within the last 2 years.

Note: This is only available to new applications and cannot be used for card renewals.



When will my card arrive?


If you apply for you card by phone then it will be posted out to you the next working day.

If you apply for your card by post then it can take up to 15 days.

Most cards arrive at there intended destination within 20 days.


Do Chief Assessments Ltd apply for/send me my CSCS card?

No - In order to get your CSCS card you must contact them directly yourself.


Please take a look at our CSCS Cards page of visit www.cscs.uk.com to find out how

How much does the Health & Safety test cost and how do I book it?


The current cost for the Health, Safety and Envirnoment test is £21.

You can book your test by phoning 0344 994 4488 or by going online. For more information, please visit www.citb.co.uk